September 28, 2022 Duties and Responsibilities:
Technical Support Specialist’s role in our firm is crucial to its operation. The selected candidate will ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company’s performance. Therefore, the Technical Support Specialist’s duties and responsibilities will revolve around maximizing computer system capabilities and making recommendations like the following:
- Handling customer technical support cases through phone and email submission
- Updating the company website with tech tips and brief documents
- Evaluating system potential through assessing compatibility of new programs with existing programs.
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
- Maintaining system functionality by testing computer components.
- Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action.
- Maintain client confidence by keeping their information confidential.
- Preparing reference material for users by drafting operation instructions.